RETURN POLICY
We strive to provide our customers with the highest quality products. We guarantee that you will be satisfied with the quality of our products or you may request to return your un-used order for a full refund. Acceptable Reasons for Return. - Product is damaged or defective.
- Product is not what you ordered.
- You are not satisfied with the quality of the product.
- You ordered the wrong product.
Conditions for Returns - Request must be made within 30 days of purchase.
- You must call us for a Returned Merchandise Authorization (RMA) number before returning the product.
- Product must be complete in original packaging and in resalable condition to qualify for a 100% refund.
- Product must be returned within 15 days of the date the RMA is issued.
Amounts of Refund - 100% price & shipping Damaged, defective, or miss-sent items
- 85% price You ordered the wrong product or no longer want or need the product.
- 85% or less Returning the product without an RMA and most other reasons for return
- 0% Item was purchased more than 60 days ago, or item received by Concrete Depot, LLC more than 15 days after RMA was issued.
Other Information: All products that are received from us damaged will be replaced at no additional cost to you. In the event that a product is sent as a replacement but the damaged or defective product is not returned within 15 days of receiving the return label, you will be charged for the un-returned product without notice. Custom made orders are final sales unless previously arranged with Concrete Depot, LLC.
RETURN PROCEDURES
To return a product, please follow the steps below:
1. Call us at (405)275-0055 or email us at Returns@ConcreteDepot.net Merchandise Authorization (RMA) number within 30 days of the original ship date. Please provide the following information when requesting an RMA:
- Invoice number (found on the invoice included in package)
- Reason for return
- Your name and contact information, including daytime phone number in case we need to call you back about your return.
2. Verify that the merchandise you are returning meets the Conditions for Returns (see above), including fully resalable condition (except for defective product). 3. Return the merchandise, insured, with delivery confirmation within 15 days of receiving RMA. For damaged and defective products we will send you a return label for you to return the product at no extra cost to you. Products returned, but not received by Concrete Depot, LLC are the sole responsibility of the customer. Use a track-able, and insured shipping method for your own protection. 4. Clearly print the RMA number on the outside of the package. 5.All RMA packages should be sent to:
Concrete Depot, LLC
9587 North Harrison Street
Shawnee, OK 74804
CREDITS
Credit will be issued after our returns department receives and processes your return. Please allow 10 days from the date of your return for your credit to be issued. Credit may take up to 2 billing cycles to be reflected on your statement. See above (Return Policy) for details about refund amounts.
PAYMENT
Payment in advance by Personal or Business Check, Money Order, or with approved credit (completion of a credit application required with Bank and Trade References). Credit Card orders are accepted for VISA®, MasterCard®, American Express®, and Discover®.
QUOTES
Please email (sales@concretedepot.net), fax, or call us for a free quote on price and availability. Please provide all information that you have when requesting a quote: quantity you desire, part number or item number, Our 800 number and fax line are on 24 hours a day, 7 days a week (voice mail off hours).
Telephone: (405) 275-0055 Fax: (405) 273-0425
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